Yes, I'm a CIO and I know what's going on the technology world - big data, data centres, Janet 6, transformational IT, Cyber Security, BYOD, etc. etc. But I have to confess, I'm not quite up with all the the social media lingo!
We work closely with our student community to understand their requirements and challenges from their perspective. I meet with the Student President, Freddie, and his team monthly - it also gives us an opportunity to explain what we're working on - and why. This week I found out the power of Social Media when Freddie started a #wheresdean frenzy on his twitter page. On Tuesday a colleague said to me 'hashtag where's dean' and I had no idea what they were talking about! Dean is a member of my senior management team and responsible for the University's ICT infrastructure. Over the course of a few hours, many photos of students looking for Dean were posted on the twitter pages. The result... by Thursday - we have sorted out the student radio station server problems! Genius... It's always great to work with such enthusiastic and supportive young people.
|Dean Drew, Associate CIO & Kate from STAR |
(St Andrews Radio)
From Freddie fforde's (Student Union President) blog -:
"Stronger together. The university has a huge and excellent IT Services team, like the helpful Dean here. St Andrews Radio offer high quality student broadcasting throughout the week, led by Kate. Alas, the STAR server has been expensive, slow and unreliable. Good thing Dean and his team are so willing to help then. IT get their power behind students, STAR get cracking support. Good teamwork guys."